How much does shipping cost?
The cost of shipping can vary depending on the item you’d like to purchase, the location where you’d like your order shipped, and the type of shipping service that your prefer. You can get a quick shipping & handling estimate by putting the items in your cart, then supplying some address information on the View Cart page. We’ll show you a number of options. During the actual checkout process, you can choose exactly which shipping method works best for you.
When will my order arrive?
Our items take between 4-6 business days to ship as we custom print each item individually. If your order is time sensitive, please keep this in mind. When your order does ship, we’ll send you an email. If for some reason you didn’t receive an email or can’t check your messages, feel free to contact us. The shipping notification email and your account will show when your order sent out. If you chose “Standard Shipping”, then expect your order in about 5-10 days. While we do use Delivery Confirmation to know that your order has arrived, the USPS doesn’t offer the same real-time tracking as UPS. Unless you’ve paid for one of the premium shipping methods that guarantees delivery times, then any and all “expected delivery dates” are only estimates. Additionally, the UPS Expedited services do not consider weekends or holiday as “business days” (Ex. 2nd Day Air shipped on Thursday will not arrive until Monday). There are many external forces out there that can slow up your order, but everyone is trying to get you your goods ASAP.
Will you ship an order to country XYZ?
While we try to offer shipping to as many countries as possible, we simply cannot ship to every part of the world. The reasons range from import restrictions or high duties & taxes to excessive fraud or lost packages. The list of countries that we accept orders from can change a few times a year, so you may want to check back from time to time. The quickest way to determine if we can ship to your country is to put an item in your cart and visit the View Cart page. Check the list of countries in the “Calculate Shipping” section on that page.
I live outside of the USA. When will my international order arrive?
Most orders ship within 2 business days. When your order does ship, we’ll send you an email. If for some reason you didn’t receive an email or can’t check your messages, you can login to your account and check your order status. The shipping notification email and your account will show when your order sent out. If you opted to pay for a recommended trackable service, such as a DHL option, then you can use the tracking number to see the expected delivery date. The US Postal Service offers no such tracking. Also, while most USPS First Class and Priority shipments arrive within a few weeks and without a problem, it is difficult to provide you with a more accurate time frame. Further, it is impossible for us to determine how long it will take for a shipment to clear customs. This can delay delivery and is completely out of our control. If your shipment does not arrive after a few weeks, simply contact us with your order #. We will review reports of lost shipments on a case-by-case basis.
Will an International Shipment be charged Duties and Taxes?
Shipments destined outside the United States may require additional duties or import taxes to be paid on delivery. The customer is responsible for the payment of all such fees. We cannot mark shipments “Gift” on customs forms, nor can we adjust the value of the items in the shipments. Unfortunately it is very difficult or impossible for us to estimate the duties and taxes your country may charge you. If you have any questions, please contact your local officials. International shipments do not have a guaranteed delivery time. The standard shipping service may take anywhere from one to several weeks and does not have location tracking. The expedited shipping option typically arrives in about 5-10 business days and includes location tracking.
Can I update my shipping address?
If your order has not shipped out yet we can update your shipping address. Please contact customer service with your order number and the new address. Once we have updated it we will confirm that the address has been updated.
If you have any other questions, please don’t hesitate to send us a message from the contact page.